Sunday, November 30, 2008

Apathy vs. Lack of Proper Training

I, like many, worked at a grocery store in high school. First a bagger, then a cashier, then the produce department. Each job required training on how to do it. I usually spent several shifts shadowing someone, then several on my own but with supervision. This method seemed to work just fine. I see it employed places other than the grocery store.

Lately, I have been amazed at how poorly grocery bags are packed by store employees. I know that you have to adjust to the bag type, cloth or plastic these days, but I can't tell if the employees are lazy or just didn't get proper training. I even go as far as emptying my cart strategically to try to help - put all the cold stuff together, bread and eggs last so they can go on top, etc. But it doesn't seem to matter.

I think there is a fine line between apathy and lack of training, at least trying to identify which situation it is. Anyone have any great ideas for identifing and then fixing either situation?

2 comments:

Jamie Notter said...

Grocery stores made a clear statement about their commitment to their low level employees when they made 80% of the lanes self checkout. I am not surprised that we are seeing lack of engagement there now.

Sarah Lawler said...

Unfortunately these apathetic employees are the front line in creating plastic-bag waste. I bring my own bags, but watch how many items are put in a doubled plastic bag. Heartbreaking.