Friday, March 20, 2009

A Little Something Extra

I recently ordered a bunch of custom apparel to recognize our volunteers. In the shipment, I got 1 extra of something I ordered as well as 1 extra custom piece I didn't order. In the box was a slick postcard saying:
Here's an extra surprise! As a special thank you, we've included an extra item or tow for you. Thank you for your business.

I am sure the extra items I got were mistakes or overruns. But talk about a way to make lemonade out of lemons.

This was the first time I used this company. Do you think I will use them again? You bet. 2 days after I placed the order, I received an email offer from the same company offering one of the items I bought for $5 cheaper than the price I paid. I was a little bummed, but I sent an email and they gave me the cheaper price.

A little something extra goes a long way. And if you can turn one of your mistakes into something extra for a member/customer, even better.

No comments: