How you treat your members

I went into a bank for the first time in I don't know how long. I always use ATMs and online banking, but today I needed a cashier's check. As I waited in line, watching the tellers shuffle back and forth behind the counter (wondering who they were helping), it made me think about how associations treat their members. If you have an eMembership or a large number of members who do a majority of their association stuff online, what is the experience you give them when they do come to you in person? Is it just like the experience your other members have (the folks who come into the bank every week)? Should it be?

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10 Thoughts on #ASAE10

Ok, so I could have spelled out the title, but chose the hashtag - #asae10. Supposedly there were over 8,000 tweets with the hashtag, but probably countless more direct messages of messages that left out the hashtag but were conference related. Two years ago, we were using twitter as a backchannel to talk about speakers. Now, over 800 people sent conference related tweets. If you aren't on Twitter, you are already late to the party. Anyway, on with the post... In no particular order, my thoughts on this years ASAE Annual Conference: 1. LA was a good venue. Lots to do. Hotels close by. Only downside was the rooms were a bit of a hike. 2. I missed Sunday because of family obligations. That really put me behind the 8 ball. Since I led a session, that meant I only got to go to 3 true sessions. Sorry, I don't count Joy Behar and the closing session. Although Marshall Goldsmith was good, I probably wouldn't have gone to see that speech as a Learning Lab. 3. Based on #...

Sunk Costs, Marginal Costs and Economics

When I was in college, I hated Economics. Then, several years later, I found myself teaching undergrad Econ and learned an appreciation for it. Now today, I have an even bigger appreciation for it. I have also noticed that not enough people have a solid grasp of some basic econ concepts that can be applied to everyday life. Two of these are cost related. Here are some basic definitions from The Economist website : Sunk Costs - When what is done cannot be undone. Sunk costs are costs that have been incurred and cannot be reversed, for example, spending on ADVERTISING or researching a product idea. They can be a barrier to entry. If potential entrants would have to incur similar costs, which would not be recoverable if the entry failed, they may be scared off. Marginal Costs - The difference made by one extra unit of something. Marginal revenue is the extra revenue earned by selling one more unit of something. The marginal cost (or whatever) can be very different from the AVERAGE c...

Do you want your association to be Walmart?

Earlier this week, I had a small Twitter discussion with Kevin Holland ( @associationinc ) regarding aggregation as a value proposition. @associationinc - Deciding your role is to aggregate other people's value is like George Costanza wearing sweatpants. "You're telling the world, 'I give up.'" @cardcat - Interesting comment about aggregating. Don't you think it is a viable option for a small association who can't afford it? @associationinc - Nothng wrong with aggregating content as long as you don't perceive it to be your value proposition. There's no real future in it. @cardcat - Don't think it is THE value proposition, but I think it could be A value to members, a big value. @associationinc - A big value is something you offer that nobody else can or that u can do better. Aggregating content is easy, there4 unsustainable. @cardcat - True, it isn't sustainable. But I almost think if you don't act as an aggregator, you risk folks...

BlogClump - Blogging About Associations From a Gen Xer

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