Tuesday, August 5, 2008

The n00b

Again, Seth Godin gets you thinking - Should you ignore the n00bs?

This is from the end of the post:

The words and interactions you use often have a sophistication that will confuse some portion of your audience.

Why not consider making it easy for the confused to ask for help? And treat them with respect when they do. If you don't create a little confusion, it's unlikely you've built something remarkable.

And to go one step further: sometimes it's okay to lose the n00bs. Not in an arrogant way (except for some brands) but in a way that says, "this might just not be for you..."

Is your association trying to be something it's not just to get more numbers?

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