I have to complain for a minute

I try not to pummel specific companies who mess up with customer service, but this one takes the cake. Meeting News has got to be the worst publication customer service ever. I have now gotten 4 calls in the last 3 weeks by people trying to renew my free subscription. I don't want it. I don't read it. I don't want to keep getting a magazine I instantly throw in the recycling bin. I am trying to be more green.

I even got 2 calls on the same day. Why can't they actually just get me off their mailing and call list? I have tried asking nicely and more aggressively. Stop calling me! Actually take me off the list.

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10 Thoughts on #ASAE10

Ok, so I could have spelled out the title, but chose the hashtag - #asae10. Supposedly there were over 8,000 tweets with the hashtag, but probably countless more direct messages of messages that left out the hashtag but were conference related. Two years ago, we were using twitter as a backchannel to talk about speakers. Now, over 800 people sent conference related tweets. If you aren't on Twitter, you are already late to the party. Anyway, on with the post... In no particular order, my thoughts on this years ASAE Annual Conference: 1. LA was a good venue. Lots to do. Hotels close by. Only downside was the rooms were a bit of a hike. 2. I missed Sunday because of family obligations. That really put me behind the 8 ball. Since I led a session, that meant I only got to go to 3 true sessions. Sorry, I don't count Joy Behar and the closing session. Although Marshall Goldsmith was good, I probably wouldn't have gone to see that speech as a Learning Lab. 3. Based on #...

The Whole Cook Source Flap

I am going to give my 2 cents on this whole Cook Source thing. If you don't know what I am talking about, you can read more here and here . I am sure a few folks are going to take umbrage with my stance, but that is bound to happen. So a magazine found a blog post, liked it, printed it while giving credit to the author. The author hears about it, and gets pissed? She wants printed apologies and a donation made, because she got published? What am I missing here? Who wouldn't want their stuff to be published while being credited? Isn't that one of the main tenants of blogging, to be linked to? Sure, the response from the editor was one of the dumbest things ever written and she handled it tremendously bad. However, I am just floored that this person is pissed off. True, the internet is not public domain. However, every college paper in the world has citations. And all those students didn't contact the author to make sure they can use it. And every blog post ...

Generational Issues

The latest Acronym post about Generational Issues got me thinking. I thought about writing a comment, but figured this deserved its own post. I am going to take the contrarian route, maybe spark some discussion. Feel free to tell me I am wrong, or maybe agree with me (as everyone should). Aren't we making too big a deal about the generational differences? Don't things evolve with the times? As staff turns over and new ideas are introduced, don't they inherently reflect the attitudes and ideas of their particular group? I know that you want to be proactive and you have to have a plan for the future to make sure you are still viable, but will you really need to change your entire business model? I know that there will be some extreme cases where that will be true as certain products become obsolete, but in most cases it won't. It is nice to generalize and stereotypes exist for a reason. But not every group is going to change how they do business just because Gen X differ...

BlogClump - Blogging About Associations From a Gen Xer

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